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REVIEWS & RATINGS
1 reviews
JillKroopkin
Emeryville, CA
faulty charging and awful service
I had the worst customer experience with Steamery. I bought this from their site directly and after plugging it in for the first time I wasn't able to plug it back in after using it because of a faulty piece inside where the micro usb charging cable plugs in. I contacted them and they had me take photos and then decided they'd replace it. So far so good. Then I hear nothing, then receive a steamer clothing steamer instead of this, then I tell them what happened and if they want me to return the steamer, then they don't acknowledge their mistake and say that the fabric shaver was delivered according to UPS and that they would ship another one. WEEKS GO BY. I contact them 3 more times to either refund me or send me a replacement and they finally say we'll send another one out to you. Nothing for weeks. No tracking number, no shipment confirmation. It has been 3.5 months since purchase! Don't do business with these guys
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